As flowers are a perishable item, returns are only accepted under the following circumstances:
All issues must be indicated to us within 24 hours of delivery — if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.
As items are perishable, we do not issue refunds, however if the issue cannot be resolved, an in-store credit may be available.
Returns are accepted on a “quality” basis only — each arrangement is a custom order. The photos shown are representative examples of our work. Art and floral design are subjective, and we do not exchange or replace based upon a customer not ‘liking’ their arrangement. If the quality of the flowers is not as expected, as stated above, the customer/recipient must call within 24 hours of receipt and send photos then we will gladly replace or refresh the arrangement. (Because Florid Floral utilizes elevated vase-ware the original vase must be returned for the replacement arrangement to be made.)
As flowers are perishable, you must water them, otherwise they will not last long. It is the recipient’s responsibility to water the arrangement and follow care instructions on the delivery card.
Because all flowers are not always in season, or not in stock, Florid Floral reserves the right to substitute blooms with a similar “look” and feel to equal value without prior consultation. We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call and check for its availability.
Delivery times are generalized to “morning”, “afternoon” and "evening" (after 5:30pm) deliveries. If you require a timed delivery, please call ahead to make those arrangements.
It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. Only during times of inclement weather will we call ahead to ensure someone is home, otherwise we try not to spoil the surprise.
Florid Floral is not responsible for any order where the recipient refuses to accept the item. Florid Floral will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.
If no name is specified for the card message (i.e. no name, "secret admirer", etc) we will disclose the senders name to the recipient only or guardian if the recipient is a minor child.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.